Refund Policy

RETURNS

We have a 14 day returns policy which begins the day your order is delivered. If 14 days have gone by since your delivery, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. Remember you are buying vintage and second-hand clothes - they will not all be perfect. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@desert-rose.co.uk. If your return is accepted, we’ll send you instructions on how and where to send your package. As a small business, we politely request that customers pay the postage fee for a return, and we recommend obtaining proof of postage. We cannot accept liability for goods that get lost or damaged in transit back to us. Items sent back to us without first requesting a return will not be accepted.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@desert-rose.co.uk.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES

Sorry exchanges are not possible.